Terms & Conditions
The term Bygones or "us" or "we" refers to the owner of the website whose registered office is Nackington road, Canterbury, Kent, CT4 7BA. The term "you" refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. The information is provided by Bygones and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Bygones. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Bygones takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Bygones.net - © Bygones Reclamation 2006. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be in good condition, and we cannot then accept claims damage.
It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions.
Once we have delivered your product, you are responsible for storage and installation.
We specialise in supplying stoves and fireplaces. We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.
We recommend that you do not book a date for fitting until the item has been delivered.
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the product has been delivered.
A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to email@example.com (but not to ANY other email address).
You have the right to receive a refund within 30 days of cancellation. We normally pay refunds by cheque within 14 days of cancellation or the goods being returned safely (whichever is the later). We will make a deduction from the refund to cover the full cost of delivery.
You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.
The goods must not have been fitted, installed or used in any way.
The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.
Our Returns Policy
We strive to supply goods in excellent condition. Stoves and fireplaces are both heavy and fragile, and need careful handling until installed.
We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee.
Before returning a item to us, you must contact us in writing and obtain a Returns Authorisation code. If you return an item without this code clearly marked on the packaging we cannot replace it or refund any money.
We cannot accept return of products which are damaged after delivery.
After the seven days cooling off period has elapsed, we regret that we must make a 25% restocking charge for items returned. We will make a deduction from any refund to cover the full cost of delivery.